Terms of Service

Last updated: 9 November 2026

These terms cover the work CheckoutCurve does for you. We've kept them short and in plain English. If a written quote or proposal we send you says something different, the quote or proposal applies.

1. Who we are

CheckoutCurve is run by Sk Sabbir Uddin and Kulsum Akter, based in Malaysia. Contact us at [email protected].

2. What we offer

• Store audits and traffic drop audits, priced by store size.
• Fix Sprints: a one-time job to fix the problems on an audit list, at a fixed price we agree before starting.
• Monthly SEO plans: Foundation, Growth and Scale.
• Google and Meta ads management, for stores on a monthly plan, quoted separately.

What each service includes is shown on our website and in your quote. All prices are in US dollars.

3. Paying us

We send invoices by email. You pay through the payment service named on the invoice.

• Audits: paid in full before we start.
• Fix Sprints: half before we start, the other half when the work is finished.
• Monthly plans: invoiced at the start of each month, before that month's work, and due within 7 days.

If an invoice isn't paid on time, we pause work until it is. Pausing doesn't cancel your plan or shorten the 3-month minimum.

Ad spend is paid by you directly to Google or Meta and is never part of our fee. Apps, themes, tools or other services your store needs are paid by you.

4. Audit refunds

• You get a full refund if you cancel before you give us access to your store and we start.
• Once the audit is delivered, there's no refund.
• If we deliver more than 5 business days after the date we gave you, you can ask for a full refund.
• Delivery times count from the day we have the access we asked for.
• If a traffic drop audit shows the drop isn't real, it becomes a full store audit at the same price.

5. Audit credit

If you start a monthly plan within 14 days of receiving your audit, the audit fee comes off your first month. It doesn't count toward a Fix Sprint or a traffic drop recovery fix.

6. Monthly plans

• Monthly plans have a 3-month minimum.
• After the first 3 months, you can cancel at any time with 30 days' written notice by email.
• Work beyond your plan, such as extra theme or developer work, is quoted separately before we do it.

7. What we need from you

• Access to Google Search Console, Google Analytics, a staff account on your store and, if ads are in scope, read-only access to your ad accounts.
• Answers to our questions and approval of changes within a reasonable time. If we're waiting on you, our deadlines move by the same amount.

8. Results

We can't guarantee rankings, traffic or sales. Google decides rankings, and your sales depend on things outside our control, such as your prices, products and competitors.

Dollar figures in our audits are estimates based on your data, with the math shown. They are not a promise of what you'll earn.

9. Your store and our work

• Your store, its content and its data stay yours.
• Once you've paid for it, everything we create for your store is yours: copy, page changes and reports.
• We keep the right to reuse our own methods, checklists and templates.
• We record every change we make, so you or another developer can see what was done.
• Keep your own backups of your store. We work carefully, but you're responsible for keeping copies of your store and data.

10. Confidentiality

We keep your store data, sales figures and business information private. We share them only with our developer when your project needs it, and with the services listed in our Privacy Policy.

We name your store or show your results publicly only with your written permission.

11. Our liability

If our work causes a loss, our total liability is limited to the fees you paid us in the 3 months before the claim.

We're not responsible for indirect losses such as lost profits, or for problems caused by Google updates, third-party apps, your hosting or changes made by anyone else.

12. Ending the work

Either of us can end the work straight away if the other seriously breaks these terms and doesn't put it right within 14 days of being told.

If the work ends, you pay for the work done up to that date.

13. Upwork contracts

If you hire us through Upwork, Upwork's terms apply to that contract, and these terms apply only where Upwork's terms don't cover something.

14. Law and disputes

These terms are governed by the laws of Malaysia. If we disagree about something, we'll first try to sort it out by talking. If we can't, the courts of Malaysia will decide.

15. Changes to these terms

If we change these terms, we'll update the date at the top of this page. Changes don't apply to work already agreed and paid for.